Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of reachthegalaxy.com and everything we sell through it. Reach the Galaxy (“we”, “us”, “our”) is a lifestyle and education brand operated by Dennis Dobrovolsky and Mary-Grace Vinluan from Ontario, Canada.

By browsing the site, placing an order or downloading any of our materials, you agree to these Terms, to our Privacy Policy and to our Return & Refund Policy, which are incorporated here by reference. If you do not agree, please do not use the site.

You must be at least the age of majority where you live, or have the consent of a parent or guardian, to place an order.

2. Use of the website

You may browse the site, and buy from it, for your own personal and non-commercial use. You agree not to:

• use the site for any unlawful or fraudulent purpose, or to infringe anyone’s rights;
• copy, scrape, mirror or systematically extract our content, catalogue or images, including by automated means;
• attempt to gain unauthorized access to any part of the site, our accounts, our storage or our servers;
• interfere with the site’s operation, upload malicious code, or probe, scan or overload our infrastructure;
• submit false information, use another person’s payment method without authorization, or place orders for resale without our written permission; or
• submit personalization text or contact messages that are unlawful, hateful, harassing, obscene, or that infringe a third party’s trademark, copyright or other rights.

We may refuse service, remove content, cancel orders or restrict access to anyone who breaches these Terms.

3. Products and availability

We work hard to describe and photograph our products accurately, but we do not warrant that descriptions, colours, measurements or other content are perfectly accurate, complete or current. Printed apparel varies slightly between production runs, and colours displayed on your screen may differ from the finished item. Size charts are a guide, not a guarantee of fit.

All products are offered subject to availability. We may change, limit or discontinue any product, colour, size or design at any time without notice, and we may limit the quantity available to any one customer. If a product becomes unavailable after you order it, we will contact you and refund you in full.

4. Pricing and pricing errors

Prices are shown in United States dollars unless stated otherwise, and exclude shipping fees and any import duties or taxes charged by your country. Shipping is calculated at checkout and shown before you pay. Prices may change at any time; the price that applies to your order is the one displayed when you complete checkout.

Despite our best efforts, a product may occasionally be listed at an incorrect price or with incorrect information. If we discover an error affecting an order you have placed, we may cancel the order and refund you in full, or contact you to confirm whether you wish to proceed at the corrected price — even after your payment has been taken and you have received an order confirmation. We are not obliged to sell at an incorrect price.

5. Ordering and payment

Placing an order is an offer to buy. No contract is formed until we accept your order, which happens when we send your order confirmation or dispatch your item. We may decline or cancel any order — for example where a product is unavailable, a price was wrong, payment could not be verified, or we suspect fraud or breach of these Terms.

Payments are processed by Stripe through Stripe Checkout; your card details are entered on Stripe’s pages and are never collected or stored by us. Your use of Stripe is subject to Stripe’s own terms. You confirm that you are authorized to use the payment method you provide, and that the information you give at checkout is accurate and complete. Your bank or card issuer may apply currency conversion or foreign transaction fees that we neither control nor receive.

Digital products are delivered by download link sent to the email address you provide at checkout, normally within a few minutes of payment. Please make sure that address is correct — we cannot deliver to an address that does not exist.

6. Shipping and delivery

We ship physical products to the countries listed in the shipping destination menu at checkout. Delivery estimates are estimates only and are not guaranteed; production, carrier delays and customs clearance can all add time.

You are responsible for providing a complete and accurate shipping address. Risk of loss and title to physical products pass to you when we hand them to the carrier. Import duties, taxes and customs fees are set by the destination country and are your responsibility. How we handle delayed, lost, undeliverable and refused packages is set out in our Return & Refund Policy.

7. Personalized products

Some products can be personalized with text you supply. We print that text exactly as you enter it, including spelling, spacing and capitalization, so please check it carefully before you complete checkout.

By submitting personalization text you confirm that you have the right to use it and that it does not infringe anyone’s copyright, trademark, or other rights, and is not unlawful or offensive. We may refuse or cancel any personalization request at our discretion, and will refund an order we decline on those grounds. Personalized items are non-refundable unless defective — see our Return & Refund Policy.

8. Digital products and licence

When you buy or download one of our PDFs — study guides, practice exams, course materials or other educational files — you are buying a licence to use it, not ownership of it. We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to download the file, view it, and print a copy for your own personal study.

You may not:

• redistribute, share, publish, post, email, upload or otherwise make the file available to anyone else, including on file-sharing sites, study-note or homework-help platforms, cloud drives, messaging groups, or course forums;
• resell, rent, lease, sublicense or trade the file, or any part of it;
• use it for commercial purposes, including teaching, tutoring for a fee, or classroom or institutional distribution, without our written permission;
• copy, excerpt, adapt, translate or create derivative works from it, other than personal study notes for your own use;
• remove or obscure any copyright notice, watermark or attribution; or
• circumvent, share or publish download links, which are personal to your order.

This licence terminates automatically if you breach it, and we may disable your download access. Unauthorized redistribution is copyright infringement, and we reserve all remedies available to us. All rights not expressly granted here are reserved.

Digital products are non-refundable once delivered or downloaded — see our Return & Refund Policy.

9. Educational content

Our educational materials are provided for general study and informational purposes. They are not affiliated with, endorsed by, or derived from any examining body, university or certification programme, and they are not a substitute for your own course materials or instruction.

We make no promise or guarantee about any particular result — including exam scores, grades, admissions or career outcomes — from using our materials. Your results depend on your own effort and circumstances.

10. Returns and refunds

All sales are generally final. Claims for items that arrive wrong, defective or damaged must be made within 7 days of delivery, and personalized and digital products are non-refundable except as set out in our Return & Refund Policy, which forms part of these Terms. Nothing in these Terms limits any rights you have under applicable consumer protection law.

11. Intellectual property

The Reach the Galaxy name and logo, and all designs, artwork, graphics, product photography, illustrations, text, course and study materials, page layouts, and the selection and arrangement of everything on this site, are owned by Dennis Dobrovolsky and Mary-Grace Vinluan and are protected by copyright, trademark and other intellectual property laws in Canada and internationally.

Nothing on this site grants you any licence to use our intellectual property except as expressly stated in these Terms. You may not reproduce, distribute, modify, publicly display, sell, or create derivative works from any of it — including printing our designs onto goods of your own — without our prior written permission. Buying a product gives you ownership of that physical item or a licence to the digital file; it does not transfer any rights in the underlying design.

If you believe material on this site infringes your copyright, please contact us with details and we will investigate promptly.

12. Third-party links and services

The site links to and relies on third-party services, including Stripe for payments, our email, hosting and file-storage providers, our production and shipping partners, Google Analytics, and social media platforms. We do not control those services and are not responsible for their content, policies or practices. Your dealings with them are governed by their own terms.

13. Disclaimer of warranties

The website and everything on it are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, conditions and representations of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.

We do not warrant that the site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any content is accurate, reliable or complete. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, neither Reach the Galaxy nor its owners, partners, suppliers or service providers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages — including lost profits, lost data, loss of goodwill, missed deadlines or exam outcomes, or the cost of substitute goods — arising out of or connected with your use of the site or any product bought through it, whether based in contract, tort (including negligence), strict liability or any other theory, and whether or not we were advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the site or any product will not exceed the amount you actually paid us for the order giving rise to the claim (or, if no order was placed, CAD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limits apply only to the extent permitted where you live, and nothing here excludes liability for fraud, or for death or personal injury caused by our negligence.

15. Indemnification

You agree to indemnify and hold harmless Reach the Galaxy and its owners from any claim, demand, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the site or our materials, your redistribution of a digital product, or the personalization text or other content you submit to us.

16. Privacy

Your use of the site is also governed by our Privacy Policy, which explains what information we collect, why, and who we share it with. We do not sell your personal information.

17. Changes to these terms

We may update these Terms from time to time. The date at the top of this page shows when they were last revised, and the version in force when you place an order is the one that governs that order. Continuing to use the site after a change means you accept the updated Terms.

18. Governing law

These Terms and any dispute arising out of them or out of your use of the site are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You agree that the courts located in Ontario, Canada, have exclusive jurisdiction over any dispute, and you consent to their jurisdiction and venue — except where the mandatory consumer protection law of your home country gives you the right to bring proceedings locally.

19. General

If any provision of these Terms is found unenforceable, it will be limited or severed to the minimum extent necessary and the rest will remain in full force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a sale or reorganization of the business. These Terms, together with our Privacy Policy and Return & Refund Policy, are the entire agreement between us regarding the site and supersede any prior understanding.

20. Contact us

Questions about these Terms, licensing one of our designs, or using our materials in a classroom? Reach us through our contact page and we’ll get back to you.